With long experience at Ritz-Carlton, famed hotel executive Horst Schulze knows a thing or two about customer loyalty and satisfaction. In Excellence Wins, he gives practical advice that will catapult you to the top of your game. Our latest Instaread hits the highlights.
Inspire the Back of the House
Customers aren’t the only people you need to impress as a leader. The people who work for you are just as important. Team members thrive when you cultivate an environment that inspires them to excel. Employees who are trusted, respected, and treated well are more productive and happy—and they’ll pass that feeling along to customers in every interaction.
