A place of inspiration and learning, in record time.

How to Handle Feedback

We need other people’s feedback to make ourselves (and our organizations) better. But what many people fail to realize is that collecting feedback is only one step in a longer process of self-improvement. The next two steps in the feedback loop, processing and responding, are must not be forgotten. Feedback needs to be heard, yes; […]

The Art of Customer Service

A lot of experts talk about how important it is to provide good customer service. But a single extraordinary experience where customer service goes above and beyond does not guarantee continued patronage. The truth is that most consumers don’t need stellar customer service. They just want to achieve their desired outcome with as little effort […]

Control the Wheel of Fortune

Napoleon Hill was one of the first celebrity self-help authors. His quintessentially American philosophy of self-reliance set a standard that continues to dominate the field today, some 50 years after his death. One of Hill’s core beliefs was that thoughts of success eventually lead to that success. The inverse is also true, in that fear […]

How to Get What You Want

Strategy. Power. Human nature. Self-help author Robert Greene has written about them all. In The Art of Seduction, Greene takes a deep dive into the intricacies of social power. According to Greene, natural charisma isn’t everything. In fact, charisma exists on a spectrum, which means that it’s a quality that can be cultivated. To amplify your […]

Unfinished Business

It’s much easier to start a new project than to finish an old one. Our open tasks can accrue over time, piling up until they become intimidating to address. Such unfinished business can become a mental roadblock. Tackling unfinished work may feel overwhelming at first, but if the task is broken into smaller steps, you […]

Rethinking the UX

Designers don’t create products. They create experiences. And in the time of COVID-19, when so many activities take place online, a lot of those experiences are bad. How can you ensure that you provide a stellar user experience? Try to anticipate problems and recognize potential pain points. Using new technology? Test it, then test it […]

Your Guide to a Better Life

No one else can do it for you. To be happy, you’re going to have to put in the work. In A Guide to the Good Life, William B. Irvine’s advice is to adopt a Stoic approach to daily living. Irvine says that the ancient Stoic philosophy is the best way to combat the challenges of modern […]

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