Choosing Ease Over Excellence

Customer service is hard to get right. When customers have a terrific experience, they might mention it to a few friends. But research shows that negative experiences tend to stand out more in people’s minds—and those unhappy campers have tools like Yelp and Twitter to amplify their grievances. Authors Matthew Dixon, Nick Toman, and Rick […]

Five Tools Used by Highly Effective People

What does it take to reach peak productivity? Hint: the key is to work smarter, not harder. Highly effective people are always looking for new ways to sharpen old skills, learn new tricks, and streamline processes—without compromising quality. Here are five essential tools to help you get better, faster: Tool #1: The Ultimate Lifehack Many […]

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