On-the-job training isn’t just for newbies. When the pandemic forced many offices to temporarily shift operations into employees’ homes, a lot of leaders were reminded that training employees on new skills and processes is an ongoing affair. Think about your job and how much the landscape has changed over the last 10 years. Rapidly evolving technologies and other changes are always cropping up—and now more than ever, it’s important to stay a step ahead.
The trick with training and retraining sessions is to focus on a few critical areas. Think about the tasks that the employee will perform the most often. There are hundreds or even thousands of tasks that a given employee may be asked to execute a few times. But there’s only a handful of tasks that that person will perform repeatedly. Support the most important responsibilities first.
Dramatic improvement only requires a persistent focus on a few key areas. For a crash course in increasing the performance of employees in any division, check out our Instaread on The Ultimate Sales Machine.