Want to be a better communicator? Here are three principles you need to keep in mind.
1. Never criticize, condemn, or complain. Using criticism to win an argument, make a point, or incite change will not achieve good results. When your words threaten someone’s pride, they’ll feel compelled to defend themselves by rejecting whatever you’re saying.
2. Let people know how valuable they are. Everyone has an unquenchable desire to know they are valued. Affirming the good in others is an authentic and easy way to build relationships.
3. Focus on what the other person wants. Influence requires us to put ourselves in other people’s shoes. Discern what the person wants, and then find a way to offer it.
For more advice on How to Win Friends & Influence People in the Digital Age, check out our latest release.