Can You Spot a Psychopath?

A mysterious manuscript led journalist Jon Ronson into the heart of the “madness industry,” where he talked to some of the top psychologists and neurologists who study psychopaths. Ronson’s investigation introduced him to a researcher with an interesting idea: that murderous criminals and corporate executives share many of the same psychological traits. The main difference is […]

Don’t Work Hard. Work Smart.

Most work is about quality over quantity. If you’re working long hours every day, every week, you might not be working intelligently enough. Underearners often think they’ll never make high wages because it would require a superhuman amount of hard work. But the real secret to success is to be a high earner while setting […]

How to Handle Feedback

We need other people’s feedback to make ourselves (and our organizations) better. But what many people fail to realize is that collecting feedback is only one step in a longer process of self-improvement. The next two steps in the feedback loop, processing and responding, are must not be forgotten. Feedback needs to be heard, yes; […]

The Art of Customer Service

A lot of experts talk about how important it is to provide good customer service. But a single extraordinary experience where customer service goes above and beyond does not guarantee continued patronage. The truth is that most consumers don’t need stellar customer service. They just want to achieve their desired outcome with as little effort […]

Unfinished Business

It’s much easier to start a new project than to finish an old one. Our open tasks can accrue over time, piling up until they become intimidating to address. Such unfinished business can become a mental roadblock. Tackling unfinished work may feel overwhelming at first, but if the task is broken into smaller steps, you […]

Rethinking the UX

Designers don’t create products. They create experiences. And in the time of COVID-19, when so many activities take place online, a lot of those experiences are bad. How can you ensure that you provide a stellar user experience? Try to anticipate problems and recognize potential pain points. Using new technology? Test it, then test it […]

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