Don’t Work Hard. Work Smart.

Most work is about quality over quantity. If you’re working long hours every day, every week, you might not be working intelligently enough. Underearners often think they’ll never make high wages because it would require a superhuman amount of hard work. But the real secret to success is to be a high earner while setting […]

How to Handle Feedback

We need other people’s feedback to make ourselves (and our organizations) better. But what many people fail to realize is that collecting feedback is only one step in a longer process of self-improvement. The next two steps in the feedback loop, processing and responding, are must not be forgotten. Feedback needs to be heard, yes; […]

The Art of Customer Service

A lot of experts talk about how important it is to provide good customer service. But a single extraordinary experience where customer service goes above and beyond does not guarantee continued patronage. The truth is that most consumers don’t need stellar customer service. They just want to achieve their desired outcome with as little effort […]

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