On-the-job training isn’t just for newbies. When the pandemic forced many offices to temporarily shift operations into employees’ homes, a lot of leaders were reminded that training employees on new skills and processes is an ongoing affair. Think about your job and how much the landscape has changed over the last 10 years. Rapidly evolving […]
Build Trust Fast
This week, the chief executives of Apple, Facebook, Amazon, and Google were grilled by the US House Judiciary Committee. Members of both major American political parties have clamored for the four Big Tech firms to be investigated for violation of antitrust legislation. The four executives—Tim Cook of Apple, Mark Zuckerberg of Facebook, Jeff Bezos of Amazon, […]
Value People Over Profit
A business’s success is driven by two main currencies: resources and employee goodwill. With economies reeling from the effects of COVID-19, reduced resources are a challenge for many companies right now. But the good news is that high-quality leadership and a clearly defined mission tend to boost goodwill—which motivational speaker Simon Sinek believes is the most […]
Forget Your Haters (and Your Fans)
Is the customer really always right? Businesses often operate under this assumption, but it can lead them to make costly mistakes. Placing too much emphasis on others’ feedback can mean chasing fads instead of pursuing change that would improve the business’s performance. Customers’ tastes change constantly, and sometimes the suggestions companies receive from them would perform terribly […]
